ABTA is the UK’s leading travel association; we have been at the heart of travel for over 60 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers – the travelling public – have confidence in their travel experience.
The ABTA brand stands for expertise, reliability and fairness, and our level of brand recognition and trust among consumers is the highest of any travel trade association.
It is estimated that over £31.5bn is spent on holiday arrangements with ABTA Members every year. We believe this is because booking with an ABTA Member gives you peace of mind because they are committed to following a strict code of conduct, which means you’ll receive a high standard of service, fair terms of trading and accurate information. In fact, our research shows that seven out of ten people see ABTA membership as essential when booking their travel arrangements. More about the benefits of booking with an ABTA Member can be found in our video.
We help our Members and their customers navigate through today’s changing travel landscape by:
- Providing schemes of financial protection and a course of redress if something goes wrong
- Raising standards in the industry and by giving guidance on issues from sustainability to health and safety
- Presenting a united voice to government to ensure the industry and the public get a fair deal.
All this equates to holidaymakers remaining confident and happy in the holiday products that they buy from our Members, and helps us achieve our vision of building confidence in travel.
If you can’t find what you’re looking for on the site, or would like to speak to us, you can call our helpline if you’re a member of the public, or sign in to the Member Zone to contact our Member Services Team.
Please note, any meetings at the office are by appointment only.
Go Travel – Consumer Helpline
If you’ve visited the Go Travel section and can’t find the answers you need, you can call our Consumer Helpline on 020 3117 0599.
This line is open from 10.00-16.00 Monday to Friday, excluding bank holidays.
Write to us
ABTA Ltd, 30 Park Street, London , SE1 9EQ